WenJak Camping Gear & Supplies L.L.C. offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions,reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
SALES TAX
Items sold or shipped to destinations in the state of Arizona are subject to sales tax at the rate of 6.725 % of the full amount of the order.
Items sold or shipped to destinations in the state of Utah are subject to sales tax at the rate of 6.25 % of the full amount of the order.
SHIPPING CHARGES
Our policy is that there is no shipping charge to our customers within the mainland United States of America. At this time, we do not ship any International orders, which includes Puerto Rico, Guam and APO's.
RETURN POLICY
If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).
We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.
If you are not satisfied with your item, you may return it to us within a period of 30 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package. You can include a seperate letter to explain your returning reason with a reference to the RMA number. (Returned Merchandise Authorization Number)
There will be a 50% restocking fee on non-damaged items that are returned in damage packages.
If a shipment is refused at the door or cannot be delivered for what ever reason we will deduct these fees from the refund which will be added to the normal restocking fee.
There is a 20% restocking fee on all non-damaged items that are returned.
ALL RETURNS WILL REQUIRE A RMA NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED IF AN ITEM IS RETURNED WITHOUT A RMA NUMBER.
RMA numbers can be requested through our e-mail. Please make sure to include your order number and a clear description of why you need to return the item.
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information recieved from our suppliers or from staff error, we shall have the right to refuse or cancel any such orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
